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Past attendees include

Agenda

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Day 1

  • 9:00 am
    Welcome to Action Week
    Rebecca Sendel,
    VP, Services and Catalysts, TM Forum
  • 9:15 am
    Opening Keynote Session
    Nik Willetts,
    Interim CEO, TM Forum
  • 9:40 am
    KEYNOTE: Business-Led Multi-Country Digital E2E Transformation Success at Telefonica
    Jose Manuel Gascon,
    Director of Strategy & Transformation, Telefonica
    • Replacing complex, siloed business support systems with out of-the-boxes solutions using TM Forum’s Business Process Framework
    • Achieving faster time to market, reduction in training time, and elimination of more than 2,000 systems, 20 data centers and 6,500 physical servers
    • Using Frameworx business processes to ensure customer-oriented transformation and standardization in all operating business units covering the customer value chain
  • 10:05 am
    The Next Generation: Preparing for the 5G evolution
    Klaus Martiny,
    Deutsche Telekom Senior Program Manager, Deutsche Telekom AG
  • 11:00 am
    Sessions
  • Open Digital / IoE

    Open Hack

    Newcomers Session

    Analytics

    API

    Customer Centricity

    Frameworx

    Agile / (ZOOM)

    Open Digital / IoE

    • 1:30 pm
      Steering Group
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      IOE/Open Digital/Smart X Steering Group
    • 9:00 am
      IOE Catalysts
    • 11:00 am
      IOE Catalysts
    • 1:30 pm
      Open Digital Catalysts
    • 3:30 pm
      Smart X Catalysts
    • 1:30 pm
      IOE/5G/ Monetization/ Digital Transaction Management
    • 3:30 pm
      B2B2X & Ecosystem Partnering
    • 9:00 am
      Catalog Management
    • 11:00 am
      Data Analytics for IoE
    • 1:30 pm
      Customer Experience for IOE
    • 3:30 pm
      Digital Services Toolkit/ Blueprint
    • 9:00 am
      Digital Services Toolkit/ Blueprint
    • 11:00 am
      Wrap-Up & Next Steps

    Open Hack

    • 10:30 am
      Open Hack
    • 9:00 am
      OPEN HACK

    Newcomers Session

    • 11:00 am
      Newcomer’s Session

    Analytics

    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Analytics – Roadmap and Level Setting
    • 9:00 am
      Analytics Project Meetings
    • 11:00 am
      Analytics Project Meetings
    • 1:30 pm
      Analytics Project Meetings
    • 3:30 pm
      Analytics Project Meetings
    • 1:30 pm
      Analytics Catalyst Kick-Off
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalysts Working Group
    • 11:00 am
      Analytics Catalysts Working Group
    • 1:30 pm
      Analytics Catalysts Working Group
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalyst Working Groups
    • 11:00 am
      Analytics Wrap-up & Next Steps

    API

    • 1:30 pm
      APIs
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Frameworx

    • 1:30 pm
      Frameworx – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Frameworx – Roadmap Alignment
    • 9:00 am
      Frameworx Cross Project Meetings
    • 11:00 am
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Cross Project Meetings
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Catalysts
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings
  • 12:30 pm
    Lunch & Networking
  • 1:30 pm
    Sessions
  • Open Digital / IoE

    Open Hack

    Newcomers Session

    Analytics

    API

    Customer Centricity

    Frameworx

    Agile / (ZOOM)

    Open Digital / IoE

    • 1:30 pm
      Steering Group
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      IOE/Open Digital/Smart X Steering Group
    • 9:00 am
      IOE Catalysts
    • 11:00 am
      IOE Catalysts
    • 1:30 pm
      Open Digital Catalysts
    • 3:30 pm
      Smart X Catalysts
    • 1:30 pm
      IOE/5G/ Monetization/ Digital Transaction Management
    • 3:30 pm
      B2B2X & Ecosystem Partnering
    • 9:00 am
      Catalog Management
    • 11:00 am
      Data Analytics for IoE
    • 1:30 pm
      Customer Experience for IOE
    • 3:30 pm
      Digital Services Toolkit/ Blueprint
    • 9:00 am
      Digital Services Toolkit/ Blueprint
    • 11:00 am
      Wrap-Up & Next Steps

    Open Hack

    • 10:30 am
      Open Hack
    • 9:00 am
      OPEN HACK

    Newcomers Session

    • 11:00 am
      Newcomer’s Session

    Analytics

    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Analytics – Roadmap and Level Setting
    • 9:00 am
      Analytics Project Meetings
    • 11:00 am
      Analytics Project Meetings
    • 1:30 pm
      Analytics Project Meetings
    • 3:30 pm
      Analytics Project Meetings
    • 1:30 pm
      Analytics Catalyst Kick-Off
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalysts Working Group
    • 11:00 am
      Analytics Catalysts Working Group
    • 1:30 pm
      Analytics Catalysts Working Group
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalyst Working Groups
    • 11:00 am
      Analytics Wrap-up & Next Steps

    API

    • 1:30 pm
      APIs
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Frameworx

    • 1:30 pm
      Frameworx – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Frameworx – Roadmap Alignment
    • 9:00 am
      Frameworx Cross Project Meetings
    • 11:00 am
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Cross Project Meetings
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Catalysts
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings
  • 3:00 pm
    Afternoon Refreshment Break
  • 3:30 pm
    Sessions
  • Open Hack

    Newcomers Session

    Analytics

    API

    Customer Centricity

    Frameworx

    Agile / (ZOOM)

    Open Hack

    • 10:30 am
      Open Hack
    • 9:00 am
      OPEN HACK

    Newcomers Session

    • 11:00 am
      Newcomer’s Session

    Analytics

    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Analytics – Roadmap and Level Setting
    • 9:00 am
      Analytics Project Meetings
    • 11:00 am
      Analytics Project Meetings
    • 1:30 pm
      Analytics Project Meetings
    • 3:30 pm
      Analytics Project Meetings
    • 1:30 pm
      Analytics Catalyst Kick-Off
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalysts Working Group
    • 11:00 am
      Analytics Catalysts Working Group
    • 1:30 pm
      Analytics Catalysts Working Group
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalyst Working Groups
    • 11:00 am
      Analytics Wrap-up & Next Steps

    API

    • 1:30 pm
      APIs
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Frameworx

    • 1:30 pm
      Frameworx – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Frameworx – Roadmap Alignment
    • 9:00 am
      Frameworx Cross Project Meetings
    • 11:00 am
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Cross Project Meetings
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Catalysts
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings
  • 5:30 pm
    Catalyst Expo & Happy Hour

Day 2

  • 5:30 pm
    Networking Event
  • 8:00 am
    Case Study Showcase
    Barry Graham,
    Senior Director, Agile Program, Program & Product Management, TM Forum

    TM Forum’s Action Week Case Study Showcase shares real-world examples of how leading organizations are incorporating the results of the hard work accomplished during these weeks of collaboration.  Come see how our industry is using these standards and best practices that you help develop to optimize business and enhance opportunities for growth.  This truly is where the rubber hits the road!

  • 8:10 am
    APIs in Action: Facilitating Rapid Rollout of New Services
    Greg Tilton,
    Chairman and CTO, DGIT

    With video introduction from Richard Jeffares, Chief Operating Officer, Ultrafast Fibre

    • Transforming business processes and OSS to implement automated order-to activate end to end
    • Using TM Forum’s Open Application Program Interfaces (APIs) to communicate with back-end network components and for integration with other systems
    • Improving customer experience and NPS scores by enabling omnichannel customer management, partner integration capabilities and automated flow through to the network

    Read more here: https://inform.tmforum.org/casestudy/case-study-uff-uses-frameworx-apis-push-nps-top/

  • 8:40 am
    Vodafone’s Ocean: Driving Agility, Experience and Efficiency through the use of TM Forum Open APIs and Platform Business Model
    Dr. Lester Thomas,
    Chief IT Systems Architect, Distinguished Engineer, Vodafone Group
    • Agility to respond to disruptive threats, using TM Forum Open APIs and agile delivery processes to rapidly compose solutions for new opportunities
    • Experience driven by big-data insight with closed-loop feedback to continuously improve services
    • Efficiency through a platform-centric approach, to maximise the benefit of Vodafone’s scale, adopting the ‘sharing economy’ approach to pool resources and maximise efficiency
  • 9:00 am
    Sessions
  • Open Digital / IoE

    Open Hack

    Analytics

    API

    Customer Centricity

    Frameworx

    Agile / (ZOOM)

    Digital Platform Reference Architecture

    Open Digital / IoE

    • 1:30 pm
      Steering Group
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      IOE/Open Digital/Smart X Steering Group
    • 9:00 am
      IOE Catalysts
    • 11:00 am
      IOE Catalysts
    • 1:30 pm
      Open Digital Catalysts
    • 3:30 pm
      Smart X Catalysts
    • 1:30 pm
      IOE/5G/ Monetization/ Digital Transaction Management
    • 3:30 pm
      B2B2X & Ecosystem Partnering
    • 9:00 am
      Catalog Management
    • 11:00 am
      Data Analytics for IoE
    • 1:30 pm
      Customer Experience for IOE
    • 3:30 pm
      Digital Services Toolkit/ Blueprint
    • 9:00 am
      Digital Services Toolkit/ Blueprint
    • 11:00 am
      Wrap-Up & Next Steps

    Open Hack

    • 10:30 am
      Open Hack
    • 9:00 am
      OPEN HACK

    Analytics

    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Analytics – Roadmap and Level Setting
    • 9:00 am
      Analytics Project Meetings
    • 11:00 am
      Analytics Project Meetings
    • 1:30 pm
      Analytics Project Meetings
    • 3:30 pm
      Analytics Project Meetings
    • 1:30 pm
      Analytics Catalyst Kick-Off
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalysts Working Group
    • 11:00 am
      Analytics Catalysts Working Group
    • 1:30 pm
      Analytics Catalysts Working Group
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalyst Working Groups
    • 11:00 am
      Analytics Wrap-up & Next Steps

    API

    • 1:30 pm
      APIs
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Frameworx

    • 1:30 pm
      Frameworx – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Frameworx – Roadmap Alignment
    • 9:00 am
      Frameworx Cross Project Meetings
    • 11:00 am
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Cross Project Meetings
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Catalysts
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings

    Digital Platform Reference Architecture

    • 9:00 am
      DPRA Sessions
    • 1:30 pm
      DPRA Sessions 2
    • 3:30 pm
      DPRA Session 3
  • 12:30 pm
    Lunch & Networking
  • 1:30 pm
    Sessions
  • Open Digital / IoE

    Open Hack

    Analytics

    API

    Customer Centricity

    Frameworx

    Agile / (ZOOM)

    Digital Platform Reference Architecture

    Open Digital / IoE

    • 1:30 pm
      Steering Group
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      IOE/Open Digital/Smart X Steering Group
    • 9:00 am
      IOE Catalysts
    • 11:00 am
      IOE Catalysts
    • 1:30 pm
      Open Digital Catalysts
    • 3:30 pm
      Smart X Catalysts
    • 1:30 pm
      IOE/5G/ Monetization/ Digital Transaction Management
    • 3:30 pm
      B2B2X & Ecosystem Partnering
    • 9:00 am
      Catalog Management
    • 11:00 am
      Data Analytics for IoE
    • 1:30 pm
      Customer Experience for IOE
    • 3:30 pm
      Digital Services Toolkit/ Blueprint
    • 9:00 am
      Digital Services Toolkit/ Blueprint
    • 11:00 am
      Wrap-Up & Next Steps

    Open Hack

    • 10:30 am
      Open Hack
    • 9:00 am
      OPEN HACK

    Analytics

    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Analytics – Roadmap and Level Setting
    • 9:00 am
      Analytics Project Meetings
    • 11:00 am
      Analytics Project Meetings
    • 1:30 pm
      Analytics Project Meetings
    • 3:30 pm
      Analytics Project Meetings
    • 1:30 pm
      Analytics Catalyst Kick-Off
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalysts Working Group
    • 11:00 am
      Analytics Catalysts Working Group
    • 1:30 pm
      Analytics Catalysts Working Group
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalyst Working Groups
    • 11:00 am
      Analytics Wrap-up & Next Steps

    API

    • 1:30 pm
      APIs
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Frameworx

    • 1:30 pm
      Frameworx – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Frameworx – Roadmap Alignment
    • 9:00 am
      Frameworx Cross Project Meetings
    • 11:00 am
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Cross Project Meetings
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Catalysts
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings

    Digital Platform Reference Architecture

    • 9:00 am
      DPRA Sessions
    • 1:30 pm
      DPRA Sessions 2
    • 3:30 pm
      DPRA Session 3
  • 3:00 pm
    Afternoon Refreshment Break
  • 3:30 pm
    Sessions
  • Open Digital / IoE

    Open Hack

    Analytics

    API

    Customer Centricity

    Frameworx

    Agile / (ZOOM)

    Digital Platform Reference Architecture

    Open Digital / IoE

    • 1:30 pm
      Steering Group
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      IOE/Open Digital/Smart X Steering Group
    • 9:00 am
      IOE Catalysts
    • 11:00 am
      IOE Catalysts
    • 1:30 pm
      Open Digital Catalysts
    • 3:30 pm
      Smart X Catalysts
    • 1:30 pm
      IOE/5G/ Monetization/ Digital Transaction Management
    • 3:30 pm
      B2B2X & Ecosystem Partnering
    • 9:00 am
      Catalog Management
    • 11:00 am
      Data Analytics for IoE
    • 1:30 pm
      Customer Experience for IOE
    • 3:30 pm
      Digital Services Toolkit/ Blueprint
    • 9:00 am
      Digital Services Toolkit/ Blueprint
    • 11:00 am
      Wrap-Up & Next Steps

    Open Hack

    • 10:30 am
      Open Hack
    • 9:00 am
      OPEN HACK

    Analytics

    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Analytics – Roadmap and Level Setting
    • 9:00 am
      Analytics Project Meetings
    • 11:00 am
      Analytics Project Meetings
    • 1:30 pm
      Analytics Project Meetings
    • 3:30 pm
      Analytics Project Meetings
    • 1:30 pm
      Analytics Catalyst Kick-Off
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalysts Working Group
    • 11:00 am
      Analytics Catalysts Working Group
    • 1:30 pm
      Analytics Catalysts Working Group
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalyst Working Groups
    • 11:00 am
      Analytics Wrap-up & Next Steps

    API

    • 1:30 pm
      APIs
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Frameworx

    • 1:30 pm
      Frameworx – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Frameworx – Roadmap Alignment
    • 9:00 am
      Frameworx Cross Project Meetings
    • 11:00 am
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Cross Project Meetings
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Catalysts
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings

    Digital Platform Reference Architecture

    • 9:00 am
      DPRA Sessions
    • 1:30 pm
      DPRA Sessions 2
    • 3:30 pm
      DPRA Session 3
  • 6:30 pm
    Happy Hour Networking Reception

Day 3

  • 8:00 am
    Case Study Showcase
    Robert Walker,
    Senior Director, Customer Centricity & Analytics, TM Forum

    TM Forum’s Action Week Case Study Showcase shares real-world examples of how leading organizations are incorporating the results of the hard work accomplished during these weeks of collaboration.  Come see how our industry is using these standards and best practices that you help develop to optimize business and enhance opportunities for growth.  This truly is where the rubber hits the road!

  • 8:05 am
    Escaping the Labyrinth: KPN’s Simplification Program
    Joyce van de Garde,
    Manager New Initiatives, KPN New Business, Royal KPN N.V.
    • Transforming from a product-oriented business to a customer-oriented, service-focused model using the Business Process Framework (eTOM) combined with its own customer journeys
    • Becoming a customer-centric, digital organization that ensures uniform, excellent customer experience across all channels for all services
    • Designing a top-down blueprint of future proof customer processes that takes the customer journey as the starting point
  • 8:25 am
    Creating the Next Generation of Customer Care Services through Artificial Intelligence
    Vincent Seet,
    Head, Enterprise Architecture, Globe Telecom
    • Explore the use of cognitive computing or artificial intelligence technologies such as natural language processing and machine learning to create the next generation of customer care services
    • Creating a cognitive digital agent that answer questions on various channels and only funneling more complex queries to human beings
    • Identifying the best ways to train a cognitive digital agent so that it can genuinely support and improve the customer experience

     

  • 9:00 am
    Sessions
  • Open Digital / IoE

    Catalysts Kick-Off & Sessions

    Customer Centricity

    Agile / (ZOOM)

    Digital Maturity Model & Metrics

    Open Digital / IoE

    • 1:30 pm
      Steering Group
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      IOE/Open Digital/Smart X Steering Group
    • 9:00 am
      IOE Catalysts
    • 11:00 am
      IOE Catalysts
    • 1:30 pm
      Open Digital Catalysts
    • 3:30 pm
      Smart X Catalysts
    • 1:30 pm
      IOE/5G/ Monetization/ Digital Transaction Management
    • 3:30 pm
      B2B2X & Ecosystem Partnering
    • 9:00 am
      Catalog Management
    • 11:00 am
      Data Analytics for IoE
    • 1:30 pm
      Customer Experience for IOE
    • 3:30 pm
      Digital Services Toolkit/ Blueprint
    • 9:00 am
      Digital Services Toolkit/ Blueprint
    • 11:00 am
      Wrap-Up & Next Steps

    Catalysts Kick-Off & Sessions

    • 1:30 am
      Catalyst Session
    • 11:00 am
      Catalyst Session

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings

    Digital Maturity Model & Metrics

    • 9:00 am
      Introduction
    • 3:30 pm
      Breakout Session
  • 12:30 pm
    Lunch & Networking
  • 1:30 pm
    Sessions
  • Open Digital / IoE

    Catalysts Kick-Off & Sessions

    Analytics

    API

    Customer Centricity

    Frameworx

    Agile / (ZOOM)

    Digital Maturity Model & Metrics

    Open Digital / IoE

    • 1:30 pm
      Steering Group
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      IOE/Open Digital/Smart X Steering Group
    • 9:00 am
      IOE Catalysts
    • 11:00 am
      IOE Catalysts
    • 1:30 pm
      Open Digital Catalysts
    • 3:30 pm
      Smart X Catalysts
    • 1:30 pm
      IOE/5G/ Monetization/ Digital Transaction Management
    • 3:30 pm
      B2B2X & Ecosystem Partnering
    • 9:00 am
      Catalog Management
    • 11:00 am
      Data Analytics for IoE
    • 1:30 pm
      Customer Experience for IOE
    • 3:30 pm
      Digital Services Toolkit/ Blueprint
    • 9:00 am
      Digital Services Toolkit/ Blueprint
    • 11:00 am
      Wrap-Up & Next Steps

    Catalysts Kick-Off & Sessions

    • 1:30 am
      Catalyst Session
    • 11:00 am
      Catalyst Session

    Analytics

    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Analytics – Roadmap and Level Setting
    • 9:00 am
      Analytics Project Meetings
    • 11:00 am
      Analytics Project Meetings
    • 1:30 pm
      Analytics Project Meetings
    • 3:30 pm
      Analytics Project Meetings
    • 1:30 pm
      Analytics Catalyst Kick-Off
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalysts Working Group
    • 11:00 am
      Analytics Catalysts Working Group
    • 1:30 pm
      Analytics Catalysts Working Group
    • 3:30 pm
      Analytics Catalysts Working Group
    • 9:00 am
      Analytics Catalyst Working Groups
    • 11:00 am
      Analytics Wrap-up & Next Steps

    API

    • 1:30 pm
      APIs
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs
    • 1:30 pm
      APIs
    • 3:30 pm
      APIs
    • 9:00 am
      APIs
    • 11:00 am
      APIs

    Customer Centricity

    • 1:30 pm
      Analytics & Introduction
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      CEM – Roadmap and Level Setting
    • 9:00 am
      CEM Project Team Meetings
    • 9:00 am
      CEM Project Meeting
    • 11:00 am
      CEM Project Meeting
    • 1:30 pm
      CEM Project Meeting
    • 3:30 pm
      CEM Project Meeting
    • 1:30 pm
      CEM Catalyst Kick-Off
    • 3:30 pm
      CEM Catalyst Working Groups
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Catalyst Working Group
    • 1:30 pm
      CEM Catalyst Working Group
    • 3:30 pm
      CEM Catalyst Working Group
    • 9:00 am
      CEM Catalyst Working Group
    • 11:00 am
      CEM Wrap-up & Next Steps

    Frameworx

    • 1:30 pm
      Frameworx – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      Frameworx – Roadmap Alignment
    • 9:00 am
      Frameworx Cross Project Meetings
    • 11:00 am
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Cross Project Meetings
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 1:30 pm
      Frameworx Catalysts
    • 3:30 pm
      Frameworx Cross Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 1:30 pm
      Frameworx Project Meetings
    • 9:00 am
      Frameworx Project Meetings
    • 11:00 am
      Frameworx Project Meetings

    Agile / (ZOOM)

    • 1:30 pm
      ZOOM – Roadmap Alignment
    • 3:00 pm
      Networking & Refreshment Break
    • 3:30 pm
      ZOOM – Roadmap Alignment
    • 9:00 am
      Agile/ZOOM Cross Project Meetings
    • 11:00 am
      Agile /ZOOM Cross Project Meetings
    • 1:30 pm
      Agile /ZOOM Cross Project Meetings
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 1:30 pm
      Agile/ZOOM Catalysts
    • 3:30 pm
      Agile/ZOOM Cross Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM – Project Meetings
    • 1:30 pm
      Agile/ZOOM Project Meetings
    • 3:30 pm
      Agile/ZOOM Project Meetings
    • 9:00 am
      Agile/ZOOM Project Meetings
    • 11:00 am
      Agile/ZOOM Project Meetings

    Digital Maturity Model & Metrics

    • 9:00 am
      Introduction
    • 3:30 pm
      Breakout Session