Over the past several years work stream collaboration has resulted in a robust, reusable set of Customer Centricity assets and tools. Historically the Customer Centricity program has been focused on: Customer Experience Management (CEM); Data Analytics; and Metrics.
We are increasing our focus on those deliverables which will accelerate CSP digital transformation, enhance Internet of Everything (IoE) services, and enable critical Trust processes. We will explore and scope work streams which maximize CSP value and leverage TM Forum cross-program (IoT and Trust) synergy.
Areas of focus at Action Week:
Types of Companies:
Service providers; Data Management, Consultants, Suppliers, Enterprises
Chief Marketing Officer, Chief Customer Officer, Chief Data Officer, Senior VPs, VPs, Senior Managers, Managers, Directors, Heads, General Managers of CRM, Marketing, Analytics, Loyalty & Retention, Risk Analysts, Business Intelligence