Day 1 - Digital Transformation North America

September 24, 2018

  • 9:00 am
    KEYNOTE: TM Forum Opening Presentation
    Nik Willetts,
    Chief Executive Officer, TM Forum
  • 9:30 am
    KEYNOTE: Topic to be confirmed
    Rajeev Chandrasekharan,
    CIO, Verizon Business Markets – Digital Technology Solutions, Verizon
  • 10:00 am
    Keynote: Digital Transformation: Where to next?
  • 10:30 am
    Refreshment Break
  • 11:00 am
    CASE STUDY: Topic to be confirmed
    Paul Fox,
    AVP - Technology, AT&T
  • 11:30 am
    CXO PANEL: 2020 Digital Operator – Making Digital Transformation a Reality
    Sam Gadodia,
    CEO & Co-Founder, LotusFlare
    • What is your vision for the Digital Operator 2020?
    • What are the main building blocks for a successful digital transformation?
    • Setting priorities for the transformation journey – what are the criteria?
    • What are the main internal and external challenges your company is facing on the road to digital transformation?
    • Where do you see the biggest opportunities for growth for the Digital Operator of the future?
  • 12:15 pm
  • 1:15 pm
  • Implementing an Innovation Digital Transformation Business Strategy

    Executing Complex Technical Demands in a Digital Ecosystem

    Implementing an Innovation Digital Transformation Business Strategy

    • 1:15 pm
      CASE STUDY: Building Partnership Ecosystems for Your Digital Transformation Journey
      Sean Seaton,
      VP, Global Innovation & Strategic Partnerships, Rogers Communications
      • Understanding the role partnerships with major companies, SMEs, start-ups and developers play in creating sustainable and profitable ecosystems
      • Examining the opportunities that digital is unlocking in every industrial sector all around the world to improve productivity and drive efficiencies
      • Incorporating End-to-end provisioning of complex digital services with various partners
      • Gaining a deeper look at outsourcing and the growing “as-a-service” market
      • Building the digital business models ahead of determining your role in the digital ecosystems
    • 1:45 pm
      INTERACTIVE SESSION: Navigate the Maze of Digital Transformation with TM Forum’s Digital Maturity Model
      • Providing an overview of the Digital Maturity Model and the set of metrics that help operators measure their true digital maturity
      • Evaluating your level of maturity and comparing it to your competitors
      • Demonstrating the value of conducting a Digital Maturity assessment
      • Examining how maturity models can underpin success in transformation projects
    • 2:15 pm
      PROOF-OF-CONCEPT: Going Beyond the Hype of Blockchain

      Blockchain technology has been over shadowed by cryptocurrencies that have sprung up in the market over the last few years. Very little has been explored or proven on the use of blockchain outside of the FinTech industry.  This presentation will demonstrate what could truly be disruptive for CSPs outside of the FinTech industry. CSPs could have been adopting certain operating models and solutions to address their day-to-day business operations. The premise of blockchain seeks to eliminate the use of middle-man entities in these setups thereby disrupting the old way of thinking or solutions for the usual classic problems which thus, in turn, reduces TCO and perhaps even increases revenue as a result.


    • 2:45 pm
      CASE STUDY: Driving Digital Transformation to Successfully Compete in the IoE Marketplace
      • Finding your place and role in the digital ecosystem
      • Identifying new stakeholders and potential partners for your digital transformation strategy
      • Examining the need for new business models and culture
      • Leveraging new technologies to transform legacy systems and processes and better compete in a fast-paced, competitive landscape
      • Connecting infrastructures, analyzing data and delivering real-time insights to unleash new levels of performance
    • 3:15 pm
      Refreshment Break
    • 3:45 pm
      PROOF-OF-CONCEPT: Embracing the Power of AI to Remain Competitive, Profitable and Agile in the Digital World
      • Leveraging artificial intelligence, machine learning and big data analytics technologies to enable and support digital transformation and services
      • Examining how are operators are using AI and machine learning tools to reduce financial risk and protect revenue.
      • Understanding how AI can be used to grow and compete in this ecosystem, while reducing their financial and operational risks.
      • Enabling an easy implementation of this innovative approach to better detect and prevent revenue leakages and fraudulent activities while ensuring superior customers experience
    • 4:15 pm
      CASE STUDY: The Digital Transformation Journey: Connecting Customer Focused Business Strategies with Technology
      Joe Johnson,
      Vice President, IT Architecture & Transformation, Windstream
      • Examining how digital platforms are driving people to change the way they consume
      • Utilizing the full potential of digitization to keep pace with the Digital Economy and
      • exceed customer expectations, enhance the customer experience, and deliver convenience and personalization
      • Allowing an innovative business approach to determining what customer-centric design considerations should be made up front before developing services
    • 4:45 pm
      PROOF-OF-CONCEPT: From Reality to Virtuality: Transforming the Shopping Experience for your Customers
      • Blending the physical and digital interactions with customers to create an ecosystem across both the real and virtual worlds.
      • Challenging the approach of the traditional in-store interactions in favor of building an integrated experience that exists effortlessly
      • Leveraging the physical store and the digital interfaces with which the customer interacts
      • Improving the customer experience in-store and online and reinvent the customer relationship through gamification, robots, AI, GDPR compliance, a personalized Loyalty Program and automation
      • Utilizing TM Forum Open APIs and GDPR management to build a trusted open digital ecosystem decrease churn rates and onboard partners more efficiently

    Executing Complex Technical Demands in a Digital Ecosystem

    • 1:15 pm
      PROOF-OF-CONCEPT: Reimagining the OSS/BSS of the Future – An Update on TM Forum’s Open Digital Architecture (ODA) Project

      ODA gives enterprise architects a blueprint and key design principles to follow. It provides navigation for the journey away from monolithic software solutions towards nimble, cloud based microservices that are autonomically orchestrated through machine learning. It is a reference architecture that maps the Forum’s widely used suite of Open APIs against technical and business platform functions. It is a clear statement of intent that technology suppliers can aspire to deliver. Hear the latest advancements being made in TM Forum’s Open Digital Architecture (ODA) project as they enable a more agile replacement for traditional operational and business support systems (OSS/BSS) architecture.

    • 1:45 pm
      LIVE DEMO: Leveraging AI and Machine Learning Drive Your Digital Transformation with Open Source Platforms
      John Wilmes,
      Director of IoT Projects, Collaboration, TM Forum
      • Why are operators using AI and machine learning tools in their transformation to digital service providers?
      • How do open source platforms like ONAP and Acumos support the use of AI/ML in digital transformation?
      • What are the specific steps required to train and deploy ML models that consume network or customer data?
      • How can AI be used to accelerate innovation, boost productivity and improve decision making?
    • 2:45 pm
      LIVE DEMO: Rapidly Integrate and Innovate New Offerings Using APIs on Vodafone New Zealand’s Wholesale & Global Platform
      Dr. Lester Thomas,
      Chief Systems Architect, Vodafone Group
      • Launching new products and offers rapidly through multiple digital channels using broad suite of TMForum Open APIs
      • Examining how the platform fits with the Vodafone Ocean strategy from Vodafone Group’s Chief IT Architect.
      • Experience a new product being published and use your smartphone to go on an journey that drives four different TM Forum Open APIs to control the new product
    • 3:15 pm
      Refreshment Break
    • 3:45 pm
      Developer Workshop
  • 5:15 pm
    Networking Reception

Day 2- Action Week

September 25, 2018

Day 3- Action Week

September 26, 2018

Day 4 - Action Week

September 27, 2018

Day 5- Action Week

September 28, 2018